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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nematullah Nabizada

Nematullah Nabizada

July 17, 2026

5  out of  5
rating by Nematullah Nabizada
"I had such a wonderful experience with Austin and Johan from State Farm! They were incredibly kind, cooperative, and helpful from start to finish. They took the time to explain everything clearly, answered all my questions, and helped me find a great price. Their friendly attitude and excellent service made the whole process smooth and easy. I truly appreciate their help and would highly recommend them to anyone looking for great service. Thank you, Austin and Johan! ⭐⭐⭐⭐⭐"
We responded:
"Nematullah, thank you for taking the time to leave us a review! I'm happy to hear that you had a wonderful experience with our team. It's great to know that we were able to assist you with their friendly and helpful approach. We truly appreciate your recommendation. Feel free to reach out if you need anything else!"
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Master TKD

July 13, 2026

5  out of  5
rating by Master TKD
"Jake was fantastic to work with. He took the time to review my account and walked me through all the changes to my insurance. He was so kind and made the entire process smooth and easy. Highly recommend!"
We responded:
"Master TKD, thank you for taking the time to leave us a review! I'm happy to hear that Jacob made the process smooth and easy for you. We appreciate your recommendation and are here to help with any other insurance needs you might have. Feel free to reach out if you need anything else!"
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Chastity Leslie

July 10, 2026

5  out of  5
rating by Chastity Leslie
"Jake, John and Austin are all very prompt and professional. They have always been able address any questions I have about my policies right away. I would recommend to anyone in search of an agent!"
We responded:
"Chastity, thank you for taking the time to leave us a review! I'm happy to hear that we have been able to assist you promptly and professionally. Your recommendation means a lot to us. We're always here if you have more questions or need assistance with anything else!"
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Emily Spencer

July 7, 2026

5  out of  5
rating by Emily Spencer
"Jake Townsend was amazing! Super great to work with!"
We responded:
"Emily, thank you for taking the time to leave us a review! I'm happy to hear that Jake was amazing to work with. We appreciate your feedback and are glad you had a great experience. Feel free to reach out if you need anything else!"
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I'm Different

July 2, 2026

5  out of  5
rating by I'm Different
"Great customer an a big help"
We responded:
"Thank you! I'm happy to hear that you had a great experience with us and found our help valuable. We appreciate your support!"
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Amanda Lorch

June 22, 2026

5  out of  5
rating by Amanda Lorch
"Very caring and follows through. No loose ends. Explains everything to my understanding. Try it. He won't let you down.
#Austin Stein"
We responded:
"Thank you, Amanda! I'm happy to know you felt well taken care of and that everything was explained clearly. Your recommendation means a lot to us. We're always here if you need anything else!"
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Jada B

April 29, 2026

5  out of  5
rating by Jada B
"Thanks John your awesome! Save me soo much time today!"
We responded:
"Thank you, Jada! I'm really happy to hear that John was able to assist you and save you time. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Arthur Connor

April 22, 2026

5  out of  5
rating by Arthur Connor
"He got me a great rate on car and renters insurance."
We responded:
"Thank you, Arthur! I'm happy to know you’re satisfied with the rates for your insurance. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Lambo coop (Coop)

April 14, 2026

5  out of  5
rating by Lambo coop (Coop)
"John at state farm was very helpful and I would recommend him any day!"
We responded:
"Thank you, Coop! I'm glad to hear that John was able to assist you so effectively. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Jake Martin

April 7, 2026

5  out of  5
rating by Jake Martin
"I work closely with John Konkel for all my insurance needs including auto, home, life, & business. His customer service skills are top notch & he consistently beats pricing from local competitors."
We responded:
"Thank you, Jake! I'm happy to hear that John has been providing you with excellent service and competitive pricing for your insurance needs. We appreciate your trust in us for your coverage. If you ever need anything else, feel free to reach out!"
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Ramon Stevenson

March 20, 2026

5  out of  5
rating by Ramon Stevenson
"State farm have a really great customer service keep up the good work"
We responded:
"Ramon, we're pleased to hear you had a great experience with our customer service! Providing top-notch service is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out. Austin Stein - State Farm Insurance Agent, Damascus, MD"
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TriDzepDzai Dzep

March 20, 2026

5  out of  5
rating by TriDzepDzai Dzep
"Austin is quịck and gives all detail informations within an hour. He explains to all my questions."
We responded:
"Thank you! I'm glad you received prompt assistance and detailed information. It's wonderful to know all your questions were addressed. If there's anything else you need, feel free to reach out!"
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LORI STEGEMAN

March 13, 2026

5  out of  5
rating by LORI STEGEMAN
"Excellent service. Austin was great!"
We responded:
"Thank you, Lori! I'm glad you had an excellent experience with our team. Your feedback is greatly appreciated. If you need anything else, feel free to reach out!"
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Sylvester Taylor

February 18, 2026

5  out of  5
rating by Sylvester Taylor
"The MVA was sending me a bunch of notices that my car wasn't insure and I called Jake and he take care of it!"
We responded:
"Thank you, Sylvester! I'm glad Jacob was able to assist with the MVA notices and get everything sorted out for you. We appreciate your trust in us and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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Tracy Alfonso

January 22, 2026

5  out of  5
rating by Tracy Alfonso
"Spoke to Austin, he was great, very helpful and managed to save me $12 on my monthly bill"
We responded:
"Thank you, Tracy! I'm happy to hear that Austin was able to assist you and help reduce your monthly bill. We always aim to provide helpful service and value to our customers. If you have any more questions or need further assistance, feel free to reach out!"
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Lina Pendragon

August 6, 2025

5  out of  5
rating by Lina Pendragon
"I spoke with Jacob Townsend (who graciously let me make the joke about Jake from State Farm), and he was so polite and was able to quickly help me get my bill taken care of."
We responded:
"Thank you, Lina! I'm happy to hear that Jacob was able to assist you efficiently and with a touch of humor. We appreciate your feedback and are always here to help with anything you need. Thanks for choosing us!"
Profile photo of Melvin Reese

Melvin Reese

July 25, 2025

5  out of  5
rating by Melvin Reese
"I called my agent (Jake) needing immediate assistance. He promptly took care of all of my requests over the phone, supplied me with the necessary documents required via email, and even made a follow-up call to verify that everything was taken care of. He was professional and understood the urgency. I would definitely refer him to anyone in need of an insurance agent."
We responded:
"Thank you for your review, Melvin! I'm happy to hear that Jake was able to assist you promptly and professionally. It's great to know he provided the necessary documents and followed up to ensure everything was in order. We appreciate your recommendation and are here for any future needs you might have. Let us know if there's anything else we can do for you!"
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Michelle

July 4, 2025

5  out of  5
rating by Michelle
"Austin has always been exceptional. It is Always a Pleasure working with him. Very efficient and professional. Need more like him!!!"
We responded:
"Thank you for your review, Michelle. I'm happy to hear that working with Austin has been a pleasure and that you find his service efficient and professional. We appreciate your kind words and are grateful to have him on our team. Let us know if there's anything else we can do for you!"
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Alan F (af4344)

July 2, 2025

5  out of  5
rating by Alan F (af4344)
"Jake help me good"
We responded:
"Thank you, Alan! I'm happy to hear that Jake was able to assist you effectively. We appreciate your feedback and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Daniel Fielder

Daniel Fielder

July 2, 2025

5  out of  5
rating by Daniel Fielder
"Austin and his staff have made insurance easy to manage. He is transparent about costs & fees, always quick to respond when I reach out and makes it easy to understand exactly what your policies cover and take care of. Highly recommend for anyone looking to switch!"
We responded:
"Thank you, Daniel! I'm happy to hear that you find managing your insurance with us easy and straightforward. It's great to know that our transparency and responsiveness have made a positive impact on your experience. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
Profile photo of Jasmine Williams

Jasmine Williams

July 1, 2025

5  out of  5
rating by Jasmine Williams
"My experience with Jake was fast and effective. He answered all of my questions in detail and made sure he took his time finding me the best quote. Jake has helped me save $166.13 per month. I wish I had went with State Farm from the beginning. Very satisfied with the outcome."
We responded:
"Thank you, Jasmine! I'm happy to hear that Jake provided you with such detailed and effective service. It's great to know he was able to help you save a significant amount each month. Your satisfaction is important to us, and we're glad you chose State Farm. Let us know if there's anything else we can assist you with!"
Profile photo of Louise Stellabotta

Louise Stellabotta

June 12, 2025

5  out of  5
rating by Louise Stellabotta
"Jake was very helpful and answered all my questions in our review of my policies. My late husband and I have been loyal State Farm customers for many years. I am happy to say that I will continue to use them for all of my insurance needs."
We responded:
"Thank you for your review, Louise! I'm delighted to hear that Jake was able to assist you and answer all your questions. Your loyalty over the years means a lot to us, and we're grateful to continue supporting your insurance needs. If there's anything else you need, feel free to reach out!"
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Kathy Wendolkowski

June 9, 2025

5  out of  5
rating by Kathy Wendolkowski
"So, there is a real live Jake, from State Farm, and he has always been extremely helpful and responsive to me. I highly recommend this office for your insurance needs!"
We responded:
"Thank you for your review, Kathy! I'm happy to hear that Jake has been helpful and responsive to your needs. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Patricia Wickel

June 5, 2025

5  out of  5
rating by Patricia Wickel
"Jake from State Farm was very helpful and very pleasant to talk to he answered all my questions and took care of what I called him for I love the Jake from State Farm commercial keep up the good work Jake from State Farm are you wearing Kakis lol hahahah"
We responded:
"Thank you for your review, Patricia! I'm happy to hear that Jake was helpful and pleasant during your call. We love the commercials too! If you have any more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Riickyy 10

June 3, 2025

5  out of  5
rating by Riickyy 10
"Very professional my man Jake 💪🏽"
We responded:
"Thank you! I'm happy to hear that Jake provided you with such professional service. We appreciate your feedback and look forward to assisting you with any insurance needs in the future. Let us know if there's anything else we can do for you!"