State Farm® Insurance Agent Austin Stein
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John McIntosh
February 18, 2025
5
out of
5
rating by John McIntosh
"Wendy was awesome. Polite & answered all my question and sent me all the required information to me in a prompt fashion. Thanks again"
We responded:
"Thank you, John, for sharing your experience! I'm happy to hear that Wendy was able to assist you effectively and provide the information you needed promptly. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Elliott brooks
February 12, 2025
5
out of
5
rating by Elliott brooks
"Very good service, responsive and informative 👍🏾"
We responded:
"Thank you, Elliott, for your kind words! I'm glad you found our service responsive and informative. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Lee Demsey
February 10, 2025
5
out of
5
rating by Lee Demsey
"Jake was very helpful in answering the questions I had about my homeowners policy, and assisting me in making a payment."
We responded:
"Thank you, Lee, for sharing your experience! I'm happy to know that Jake was able to assist you with your policy questions and payment. We're here to help, so feel free to reach out if you need anything else!"
Ethan Paige
January 27, 2025
5
out of
5
rating by Ethan Paige
"Amazing staff"
We responded:
"Ethan, we're so glad you found our staff amazing! Your feedback means a lot to us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Harris Akhtar
January 10, 2025
5
out of
5
rating by Harris Akhtar
"I reached the Offices of Agent Austin Stein, and received Wendy on the phone - who was an absolute pleasure. Not only did she give me the Proof of Insurance I needed to get me out of a tight jam, she even gave me the Declaration Page I needed just in case I ran into any trouble! State Farm is lucky to have her 😃"
We responded:
"Thank you, Harris, for sharing your experience! I'm delighted to know that Wendy was able to assist you so effectively. Providing the Proof of Insurance and Declaration Page to help you out of a tight spot is exactly the kind of support we strive to offer. We're grateful to have Wendy as part of our team. If you need any further assistance, feel free to reach out!"
Brenda V.n boo James a nb . Ca the btnnfv#yzfJones
January 2, 2025
5
out of
5
rating by Brenda V.n boo James a nb . Ca the btnnfv#yzfJones
"My agent was very professional this since this is the first time I has spoken with him ,he took very good care of me handle why I was calling I have been very satisfied with Austin team thanks so much"
We responded:
"I'm glad to hear that you had a positive experience with our office! It's wonderful to know that you felt well taken care of during your first interaction. Thank you for your kind words about our team. If you have any more questions or need assistance, feel free to reach out."
John
December 18, 2024
5
out of
5
rating by John
"Austin and his team were incredibly thorough and helpful during our first home purchase when looking for homeowners insurance. Their guidance and assistance during the whole process was first class. Also can’t forget about his recommendations for great savings!"
We responded:
"Thank you, John! I'm glad to know that our team could assist you so effectively during your first home purchase. It's wonderful that our guidance and recommendations for savings made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Mike Ferry
December 17, 2024
1
out of
5
rating by Mike Ferry
"When my long-time State Farm agent in Gaithersburg closed their business, I was directed to Austin Stein. I assumed the same level of care and attention I had come to rely on for decades would continue. But yesterday proved otherwise. I’ve been a loyal State Farm customer since I was 16, and since 1997 for my rental property in Montgomery Village, ensuring my property was always covered—no missed payments, no lapses. That peace of mind shattered yesterday when I learned, in utter disbelief, that my homeowners insurance had been canceled. My rental property—occupied and vulnerable—had been sitting uninsured for two months without my knowledge. This wasn’t due to missed payments; my insurance has always been escrowed with my mortgage, and every payment was made on time. Instead, it came down to a Maryland law change effective November 1st, requiring out-of-state property owners to have a management company or resident agent. State Farm claims they mailed a notice to my Delaware address in September. We never received it. Not a letter, not a call, not an email. I discovered this horrifying reality only by chance—while paying other property-related bills. There was no proactive call from my agent to warn me that my policy would be canceled. No follow-up to confirm we were aware of this massive change. And when a customer of 26 years suddenly loses coverage, you’d expect the urgency and care to prevent catastrophic exposure. That didn’t happen. It was like watching a safeguard I relied on quietly disappear. When I called to uncover the issue, I was met with a chilling suggestion: “Call other insurance companies.” I couldn’t believe what I was hearing. Not, “Let’s reinstate this immediately and protect your property.” Instead, I felt pushed further into the void of vulnerability. Losing homeowners insurance on my rental property is like standing on the edge of a financial cliff with no safety net. Without it, I’m one disaster away—a fire, a storm, or a single accident—from total devastation. I would have to shoulder every crushing cost alone: repairs I can’t afford, lawsuits that could drain my savings, and mortgage payments with no rental income to cover them. My lender could force costly penalties on me, and as the bills pile up, I’d face lawsuits, bankruptcy, and the seizure of my assets. Foreclosure becomes terrifyingly real, and worse yet, I’d be putting my family’s future on the line, risking not just my property, but everything I’ve worked for—and ultimately, my life as I know it. The physical reaction I had to this realization was overwhelming. My body went cold; my heart raced. I couldn’t breathe as I came to terms with the financial ruin that was narrowly avoided. How many others might have been put in the same dangerous position? While I appreciate Austin Stein and his employee Wendy’s professionalism, their understanding of the gravity of the situation, and their eventual willingness to reinstate the policy, it doesn’t erase what happened. It is this reason I’m giving a 1-star rating. This wasn’t just an oversight—it was a failure to protect. A failure to communicate. A failure to act with the diligence and care that insurance customers trust and pay for. For 26 years, I believed I was safe. Yesterday, I learned how quickly it can all disappear."
We responded:
"Thank you for sharing your experience. We sincerely apologize for the distress and inconvenience you’ve faced. Your long-standing trust in State Farm and the expectations you had for seamless service are deeply valued, and we regret falling short in meeting those standards. We understand how alarming and unsettling this situation has been, and we take your concerns about communication and policy management very seriously. Our team strives to provide proactive and thorough support, and it’s clear that we missed the mark in this instance. We appreciate you acknowledging the efforts to reinstate your policy, and we’re committed to learning from this experience to ensure no customer is left feeling unprotected or unheard in the future. If there’s anything more we can do to address your concerns or assist further, please don’t hesitate to reach out to our office directly."
Bob Burns
November 4, 2024
5
out of
5
rating by Bob Burns
"Jacob Townsend was fantastic in reviewing my current policies that I have with another insurance agency. He created new policies with State Farm that saved me a lit of money on auto and home. I would highly recommend this company."
We responded:
"Jacob, thank you for your wonderful review! I'm happy to hear that Jacob was able to review your current policies and create new ones that saved you money on auto and home insurance. Your recommendation means a lot to us. If you have any further questions or need assistance, our office is here to help. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Parth Patel
October 5, 2024
5
out of
5
rating by Parth Patel
"I am with state farm since 1983"
We responded:
"Thank you, Parth, for your loyalty and trust in State Farm. We're happy to have had the opportunity to serve you for so many years. If you ever need anything, our office is here to help! - Austin Stein - State Farm Insurance Agent, Damascus, MD"
david chew
September 10, 2024
5
out of
5
rating by david chew
"awsome guys very helpfull jake is great"
We responded:
"Thanks, David! I'm glad you found our team helpful and had a great experience with Jake. We're here for any future needs you might have. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Bridgett Charlton
August 26, 2024
5
out of
5
rating by Bridgett Charlton
"I am so happy State Farm called me with a lower quote. I'm happy to be back with them. They have been nothing but good to me. I'm sorry I ever left in the first place."
We responded:
"Bridgett, I'm happy to have you back with us and grateful for your kind words. It's wonderful to know that our efforts to provide a lower quote made a difference for you. If you need any assistance in the future, our office is here to help. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Katy Ruprecht
August 24, 2024
5
out of
5
rating by Katy Ruprecht
"John has been awesome! Bot only did he set me up with a better price on car insurance and got me life insurance… I emailed him for my daughters renters insurance and we had a policy by the end of the day! Recommend him to everyone!"
We responded:
"Katy, thank you for your wonderful review. I'm glad John could assist you with auto insurance, life insurance, and your daughter's renters insurance promptly. We appreciate your recommendation and are here for any future needs. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
marde
August 18, 2024
5
out of
5
rating by marde
"John and the team here are amazing!"
We responded:
"Hey Marde, Thanks for the awesome review! I'm glad John and the team could provide such great service. We're here if you need anything else. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Kaitlin Williamson
August 17, 2024
5
out of
5
rating by Kaitlin Williamson
"Katie was an immense help to me the other day. It can be so frustrating talking to people on the phone but she never once dismissed my concerns and assured me we could come to a solution. Having someone so considerate on your team is a must! Thank you again Katie!"
We responded:
"Hey Kaitlin, Thanks for sharing your experience! I'm glad Katie was able to assist you and address your concerns. Having considerate team members like Katie is important to us. If you need any further assistance, feel free to reach out. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Imran Hussain Shah
August 16, 2024
5
out of
5
rating by Imran Hussain Shah
"I recently had the pleasure of working with Austin for my insurance needs, and I couldn't be more impressed with the service I received. From the initial consultation to the finalization of my policy, Austin demonstrated exceptional knowledge, professionalism, and a genuine commitment to helping me find the best coverage. Austin took the time to thoroughly explain all of my options, answer my numerous questions, and tailor a policy that perfectly suited my needs and budget. Their attention to detail and willingness to go the extra mile made the entire process smooth and stress-free. I highly recommend me Austin to anyone in need of insurance services. Their dedication to providing outstanding customer service truly sets them apart from the rest. Thank you, Austin for making insurance shopping a positive experience!"
We responded:
"Imran, thanks a ton for your awesome review! I'm really glad to hear that you had such a positive experience with your insurance needs. It was my pleasure to help you find the best coverage, and I'm happy that the process was smooth and stress-free for you. Your recommendation means a lot! If you ever need any further assistance, don't hesitate to reach out. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
michelle petty
August 15, 2024
5
out of
5
rating by michelle petty
"Katie was super helpful, She has amazing communication helping me out with some issues that I have had! She provided great service & is super genuine. She makes sure your problem is solved within one phone call."
We responded:
"Hey Michelle, Thanks for the awesome review! I'm glad Katie could help you out and provide such great service. It's great to know she resolved your issues quickly and effectively. If you need anything else, we're here for you. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
carla duran
August 15, 2024
5
out of
5
rating by carla duran
"Katie is a fantastic Agent. She is beyond helpful and always so kind❤️ you are lucky if you get work with her cause she will do her best to get you the best outcome!"
We responded:
"Hey Carla, Thanks a bunch for the awesome review! I'm so happy to hear that Katie has been so helpful and kind. We're definitely lucky to have her on our team! If you ever need anything else, don't hesitate to reach out. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Sophie Oristian
August 15, 2024
5
out of
5
rating by Sophie Oristian
"Katie was absolutely amazing and so helpful!! Thank you Katie!"
We responded:
"Hey Sophie, Thanks a lot for the awesome review! I'm so happy Katie could help you out! If you need anything else, just let us know. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Mallory Turecky
August 15, 2024
5
out of
5
rating by Mallory Turecky
"Katie was amazing! She provided excellent customer service and was vastly knowledgeable!"
We responded:
"Hey Mallory, Thanks a lot for the awesome review! I'm really glad to hear that Katie provided you with excellent customer service and shared her vast knowledge. We're grateful to have her on our team! If you need anything else, feel free to reach out anytime. - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Hooded Dreamer
August 10, 2024
5
out of
5
rating by Hooded Dreamer
"Katie was amazing! 10/10! She was lovely to talk to and very informative! Thank you for ur help!"
We responded:
"Thanks a ton for the awesome review! I'm so glad Katie could help you out and make your experience a great one! If you ever need anything else, we're here for you! - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Samantha Robinson
August 10, 2024
5
out of
5
rating by Samantha Robinson
"Had a great experience with Katie on the phone . She was very knowledgeable and polite. Truly a bundle of joy"
We responded:
"Hey Samantha, thanks so much for your awesome review! I'm glad Katie could assist you so well. She's truly a gem on our team. If you ever need anything else, we're here for you! - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Matthew Ochoa
August 10, 2024
5
out of
5
rating by Matthew Ochoa
"Katie was such great help on the phone."
We responded:
"Hey Matthew, thanks for the awesome review! I'm so happy Katie could help you out. If you need anything else, feel free to reach out! - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Maria F.
August 10, 2024
5
out of
5
rating by Maria F.
"I spoke with Katie on the phone, she was very kind and helpful!"
We responded:
"Hey Maria, thanks for the awesome review! I'm glad Katie could help you out and make your experience a positive one. If you need anything else, feel free to reach out! - Austin Stein - State Farm Insurance Agent, Damascus, MD"
Glenn Ollague
August 10, 2024
5
out of
5
rating by Glenn Ollague
"Katie was helpful."
We responded:
"Hey Glenn, Thanks for the awesome review! I'm glad Katie could help you out. If you need anything else, we're here for you! - Austin Stein - State Farm Insurance Agent, Damascus, MD"